Privacy Policy
Effective date: February 22, 2025
Summary: GlowPet processes your face photos to provide skincare analysis and visualisations. Your photos are processed on-device and through secure servers, never sold to third parties, and you can delete your data at any time.
1. Information We Collect
Account Information
When you create an account, we collect:
- Email address and display name
- Authentication credentials (managed via Apple Sign-In or email/password)
- Gender (optional, used to personalise recommendations)
- Subscription status
Face & Photo Data
GlowPet uses your device camera and photo library to provide its core features:
- Face scans: We use Apple ARKit and MediaPipe to capture facial landmarks for analysis. Landmark data is processed on your device and stored locally.
- Photos: When you use AI hairstyle or eyebrow visualisation, your photo is sent to our secure servers for AI processing, then the result is returned to your device.
- AR Try-On: The AR eyebrow feature uses your device camera in real time. No camera data is transmitted — all processing happens on-device.
Usage Data
- Skincare routine completions and habit tracking data
- Scan scores and progress history
- App preferences and settings
2. How We Use Your Information
We use your information to:
- Provide personalised skincare analysis and recommendations
- Generate AI hairstyle and eyebrow visualisations
- Track your skincare progress over time
- Manage your account and subscription
- Improve the app's features and accuracy
3. AI Processing
When you use AI-powered features (hairstyle recommendation, eyebrow generation, personalised plans), your data is processed through secure server-side functions. Specifically:
- Face shape and measurement data (not raw photos) are sent to generate text prompts
- Photos are sent to image generation services only when you explicitly request a visualisation
- AI providers process data according to their privacy policies and do not use your data for training
- Generated images are returned to your device and stored in your account
4. Data Storage & Security
- On-device: Face landmarks, scan data, routine progress, and preferences are stored locally on your device.
- Cloud sync: Account data, scan results, routines, and habits are synced to secure cloud servers (Supabase) to enable backup and cross-device access.
- Encryption: All data in transit is encrypted using TLS/SSL. Data at rest is encrypted on our cloud servers.
- Access control: Your data is isolated to your account. Row-level security ensures only you can access your data.
5. Data Sharing
We do not sell your personal data. We share data only in these limited circumstances:
- AI service providers: Photos and face shape data are sent to AI providers solely to generate your requested visualisations.
- Payment processing: Subscription purchases are handled by Apple through the App Store. We do not receive or store your payment details.
- Legal requirements: We may disclose data if required by law or to protect our legal rights.
6. Your Rights & Choices
- Access: You can view all your data within the app.
- Export: Request a copy of your data by emailing glowpetapp@outlook.com.
- Deletion: You can delete your account and all associated data from the app settings, or by contacting us.
- Camera access: You can revoke camera permission at any time in your device settings.
- Photo access: Photo library access is requested only when you choose to use a custom photo.
7. Children's Privacy
GlowPet is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.
8. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- All personal data is permanently deleted from our servers within 30 days
- Local data on your device is cleared immediately upon sign-out
- AI-generated images associated with your account are deleted
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or your data, contact us at: